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Terms & Conditions

These Terms of Service constitute the agreement ("Agreement") between Rangtel and the user ("you", "user", "customer") of Rangtel and this accord is applicable to any related product or service ("Service"). This Agreement administrates both the Service and any devices, such as an IP phone, Rangtel V-Phone, ATA device, or any other IP connection device ("Device" or "Equipment"), used in combination with the Service.
All policies are applicable to each and every Rangtel account holder. Rangtel has authority to change discussed terms and conditions written herein without any prior notice or knowledge to the subscriber.

This agreement is applicable to you, subscriber. We ("Rangtel ") are committed to provide better service to our clients and at the same time we expect from them ("Subscribers") that they should not violate basic purpose of our service. 

You are well aware of and agree not to access our service for any illegitimate purpose, such as breaking any law, making annoying or insulting calls or meddling with any other Client’s service. You give your consent not to resell, shift or allocate your service to anyone else.


1. EMERGENCY SERVICES – 911 Dialling  THROUGH VoIP Services

1.1 Non-Availability of Traditional 911 or E911 Dialling  Service. 
Rangtel provides a form of 911 service (911 Dialling ) that is similar to traditional 911 service but has some important differences and limitations when compares with enhanced 911 service (E911) available in most locations in conjunction with traditional telephone service. With both traditional 911 and E911 Dialling  service, your call is sent directly to the closest emergency response center. Besides in E911 Dialling  service, your call back number and address are visible to the emergency response center call-taker. In Home Phone’s 911 Dialling  service, your call is sent to a national emergency call center. The call center operator will verify your location information and then transfer your 911 call to the emergency response center nearest your location. You should be ready to confirm your address and call-back number with the operator. Do not hang up unless told directly to do so and if disconnected, you should dial 911 again.


1. 2 Registration of Physical Location Required
It is your duty to ensure your location information, when signed up with Rangtel, is kept updated all times. In case you are not able to speak during the 911 call, the call taker would dispatch emergency response vehicles to your last registered address. You need to update your 911 Dialling  information if you move your device to a different place and/or if you include a new line to your account. Your 911 Dialling  service is activated when you subscribe to Rangtel Home Phone Service.

1.3 Service Outages. 
911 Dialling  service will not work in the event of a power or broadband outage or if your broadband, ISP or Home Phone service is suspended or terminated. Following a power malfunction or disruption, you may need to reset or reconfigure your ATA Device prior to utilizing the service, including 911 Dialling .

1.4 Re-Registration is mandatory if you change Your Number or Add or Port New Numbers. 
It is your responsibility to make sure that you have updated your information with us whenever you change your number or for newly added and newly ported number in order for 911 Dialling  to work as deliberated. 

1.5 Network Congestion; Reduced Speed for Routing or Answering 911 Dialling  Calls. 
In our Service, there is a possibility of network congestion and/or lessened speed in the routing of a 911 Dialling  call as compared to traditional 911 Dialling  over traditional public telephone services.

1.6 Passing on Shortcoming to all resident members, neighbors and guests. 
It is wise to carry forward this message to all members of your place including guests and other persons who may be present at the physical location where you access Rangtel Home Phone service, of the important differences and limitations of VoIP 911 Dialling  service as compared with E911 service, as lay down above.

1.7 Provision of Liability and Indemnification. 
In case of 911 Dialling  service, we have no direct control over this service. We depend on third parties to succor us in routing 911 Dialling  calls to local emergency response centre and to a national emergency calling centre. As we rely on others in 911 Dialling  service, we are not responsible or have no control over the manner in which, calls using our 911 Dialling  service are answered or communicated by any local emergency response centre.

We refute all responsibilities for the conduct of local emergency response centre and the national emergency calling centre. We also disclaim any and all charges against us in the event such third parties data used to route calls are incorrect or produce wrong result.

You ("customer") is solely responsible to access our 911 Dialling  service properly and for improper use of this service(911 Dialling ) , you can not held responsible to Rangtel or its employees for any damage, claim or loss and hence you waive any or all such claim or actions, may arising from or relating to our 911 Dialling  service.
You are liable to protect Rangtel and all affiliates members and agents of it, in case any default or misuse of our service, including 911 Dialling , incorrectly routed 911 Dialling  calls, and /or the inability of any user of the service to be able to use 911 Dialling  or accessing emergency service personnel, taken place either by you or any third party relating to you, in such circumstance you have to compensate all losses, damages, penalties and expenses.

1.8 Alternate 911 Arrangements. 
In case if you feel that you are not satisfied with the shortcoming of our 911 Dialling  service, then we strongly advise you to arrange an alternate means of utilizing traditional 911 or E911 Dialling  service or terminating our service to avoid any risk.




2.1 Service Term 
The regulations outlined herein are applicable to all the services which Rangtel renders to its clients. For example (a) Unlimited Local Calling plan for private and business use (b) Unlimited Canada Calling plan for private and business use (c) Home Phone subscribers can access long distance Calling plan along with Home Phone Package and in that circumstance subscribers do so in compliance with all applicable rules and regulation sketched herein. (d) The Home Phone Service may only be used by Subscriber and somebody else can use it with the consent of Subscriber (e) Without written consent of Rangtel, Subscriber can not use our service for other purpose such as for internet connections, faxing or other data transmission.

2.2 Charges, Billing and Payment 
All clients are responsible to pay their bill in due time along with all others charges which may accompany in their plan. In addition to the billing amount, they have to pay applicable federal and provincial taxes. All charges are subject to change with time and Rangtel has authority to amend any billing information or rate without prior notice to its subscribers. 

All service takers from us are liable to pay the amount which is incurred by the subscribers or someone else with or without the knowledge of subscribers. Subscribers will be charged for all calls (a) made via his/her/their Home Phones; (b) made via any pin number, access number or authorization access code assigned to subscriber. It is the responsibility of our clients to make sure that all secrets information related to that service including Subscriber’s authorization codes is kept confidential. 

We encourage our subscribers to make payment by Credit Card (Master, VISA) to make it easier. Other options they can pay by cheque or cash by person in our office. In case of NSF or refused payment, Subscriber is obliged to pay administrative fee $20 per occurrence and in case of preauthorized Credit Card charge- backs a $25 administrative fee will incur. In case of failure to pay any bill consecutively, in that case Rangtel reserves the right to charge a 20% administrative fee for all account remitted to collection department. To get additional monthly statement or call history, Subscribers have to pay due amount for that service. Using our Home Phone service, calls make to toll free numbers will be billed at our North America Long distance rate call. In general calling rate from our Home Phone service to any other home phone service is cheaper than calling from our Home Phone service to some mobile phones in some overseas destinations. 

2.3 All Service charges will begin from the day of activation begin and all charges will be taken first day of every month. 
During activation we charge first and last month bill. Subscriber willing to pay by Credit card, in that case he/she has to provide credit card information upon subscription or any later date whenever he/she would like to pay by credit card. Service charges can aslo be made by Pre-authorized cheque payment and in this case he/she (Customers) has to provide complete banking information. Upon giving Credit card information or Pre-authorized cheque to Rangtel, Subscriber authorizes us to deduct his/her monthly charges or any other due amount from his/her credit card or from given authorize bank account.

Without any prior notice, Rangtel has sole authority to alter billing date. Any dispute or complain regarding payment or service, should be communicate with Rangtel within 10 days, in case of failure to convey any such thing to Rangtel within stipulated period is sole responsibility of the Subscriber and in such circumstances Subscriber will be obliged to follow the guidelines of Rangtel.

2. 4 Credit History and Security Deposits 
Prior to activation of any account, Rangtel has right to check credit history of the Subscriber. If Rangtel feels that previous credit deposit of any customer is not commensurate with the present situation, in that condition Rangtel can ask for more credit deposits to continue his/her(Customer) service. Rantel in its convenience will decide how much credit deposit and what way should be made by customer. Being an activated Subscriber of Rangtel, Subscriber entitles us to check his/her (Subscriber) credit history or to exchange his/ her information with credit reporting agencies to get updated credit status time to time. Submission of Devices or Deposits or any other form of Prepayments made by a Subscriber in connection with the Rangtel Services will not get any interest or any form of compensation.

2.5 Stipulated Term and MSF Rate Agreement
Rangtel provides services on the following conditions discussed below and 

(i) Home Phone Term Contracts: 1-year and 2 year contracts( N.B. : at present Rangtel does not implement this policy to its Subscribers due to promotional offer but when the policy deem necessary, prior notice will be given to all Subscribers)

Early Cancellation Fee will work: During activation contract term duration (1 or 2 year) will be written on the first invoice. Within this contract term, Rangtel gives guarantee to the Subscriber that the Monthly Service Fee (MSF) remains unchanged.

(ii) Home Phone without Contract: In this case Subscriber can terminate his/her service without paying any Early Cancellation Fee (ECF). But in open contract Home Phone service, Rangtel reserves the right to increase rate of service charge any time with 30 days prior notification.

(iii) Pre-paid Home Phone Service: This is a special service for some customers who live away from our periphery (GTA). In this category service is provided for a precise period of time (For example $140 paid in advance for 12 months of Unlimited Local Service) and upon completion of the stipulated time, service will renewed automatically and Subscriber will be charged once again, unless we receive any written notice from Subscriber prior to the anniversary date for any alteration . Subscriber will not get any refund for any unused months in this service class. 

(iv) Long Distance Agreement: Breaking of agreement is subject to Early Cancellation Fee (ECF). 

2.7 Services Interruption 
Service of any Subscriber can be interrupted by Rangtel without any prior notice in order to fix any technical problem or repair, inspect, replace or to do necessary maintenance on the telecommunication equipment, facilities or network and in such circumstances Rangel is not liable to pay any damage or reparation to any Subscriber.

At the time of Subscription, Subscriber is well informed by Rangtel staff that in order to access Rangtel Home Phone VoIP service hassle free, they (Customers) should have high-speed internet connectivity. Subscriber should take care of issues related to internet connectivity, power cut off, computer viruses or any similar concerned and Rangtel does not promise/guarantee to rectify any such obstacle.

2.8 Rangtel is not responsible for:
(i) Service disruption or unavailability at any time; 
(ii) Any issue or error related to any third party service provider (for example any other telecommunication company, any connecting carrier or underlying carrier or other provider of connections, services and facilities); 
(iii) Technical or any other problem in Subscriber’s equipments or facilities;
(iv) Unnatural incidents which is not under control of Rangte including labour conflicts, civil disputes or riots, inclement weather, lighting , combat or hostility, law and order problem, regulation of any governing body and any similar outburst;
(v) Failing to maintain committed word to activate the service on the activation date Subscriber requested;
(vi) Any charges levied by any other companies (other telephone companies or wireless carriers) for their disbursed services in the absence of Rangtel Service

2.9 Rangtel Not a Core Telecom Company
Rangtel basically marketing company and deliver its services combining different entities of many core telecom companies. We work as an agent of various third party carriers and all accounts of our Subscribers directly or indirectly depend on their (third party carriers) services. Rangtel is a self governing body and it has no obligation or relation with the employees or agents of other carriers. Rangtel is an independent entity and governed by itself, therefore subscribing for service with Rangtel, Subscriber obtains no share and equity, no proprietary right or interest or any particular privilege pertaining to equipment, telephone number or code associated with the Service.



3.0 Suspension or Termination of Services by Rangtel

A. Rangtel has authoritative power to suspend or terminate services of any Subscriber, if the Subscriber does not comply with the terms and condition set by Rangtel. Following actions of the Subscriber can compel Rangtel to suspend or terminate the account:

(i) If Rangtel does not receive past due, or Subscriber provides payment by cheque or credit card which is not honoured by Subscriber’s bank;
(ii) fails to provide interim payments when requested, or Subscriber does not provide a security deposit or arrange alternate security measurement; 
(iii) fails to meet Rangtel’s credit requirements, or Subscriber becomes bankrupt or otherwise insolvent; 
(iv) fails to comply with the terms of a deferred payment or credit agreement with Rangtel; 
(v) If Rangtel does not have the capacity to serve the Subscriber in his/her desired ambit;
(vi) violates any provision of these Terms; 
(vii) charges or allows others to charge any other person for the use of the Services without Rangtel’s prior written agreement; 
(viii) uses or permits others to use the Services for resell 
(ix) Abuses the network with excessive usage as may be determined by Rangtel. Excessive usage shall be determined solely by Rangtel; 
(x) uses or permits others to use the service for commercial or business use. 
(xi) uses or permits others to use the Services for a purpose or in a manner that is contrary to law; or for the purpose of making harassing, threatening, abusive, annoying or offensive calls; 
(xii) alters or otherwise interferes with Rangtel’s facilities or equipment, or fail to replace or modify equipment or facilities which may harm, damage, interfere or pose a danger to others, the Services, or Rangtel’s equipment, facilities or network; 
(xiii) harasses, threatens or otherwise act unreasonably towards Rangtel, its employees or agents, or in relation to the Services, and
(xiv) fails to provide payment for other accounts with Rangtel, including amounts owed by Subscriber as a guarantor for the account of another.

B. If a cancellation of any service takes place either by Subscriber or by Rangtel and in that case if Subscriber has fair credit balance in his/her account, Rangtel will refund that amount after deducting any processing fee may apply.

C. Rangtel’s Subscribers are always liable to pay their due amount even in the case or Termination or Suspension. Due to any reason it if termination takes place during a contract period, then Subscriber will be charged for all usages as well as the contract obligations. In any circumstance a reconnection fee of $ 25 will be levied.



Terminate Service and Early Cancellation 
Term Contracts: After completion of one year term contract all contract renew automatically unless requested by Subscriber in